Before a pool service there are a few things that you should do to ensure your technician can service your swimming pool and to avoid additional call-out fees. Please read through the following information to learn how to get the most out of your service.

‍ADVANCE COMMUNICATION

• Advise us if you would like your technician to attend at a specific time;
• Advise us of any additional issues you would like us to inspect/treat. In particular please advise if you have any intermittent issues, or any issues that may require additional time or parts to resolve so that we can plan accordingly (for example, a suction cleaner getting caught in a particular area of the pool, or an unspecific leak, etc.).

PREPARE

• Unlock any gates or otherwise ensure accessibility;
• Top up your water. Ensure there is at least 2cm of extra water in your pool so that we have sufficient water to perform a backwash on the filter;
• Ensure power is connected and/or available to pool equipment;
• Ensure access to any pool chemicals or supplies you would like us to use before we supply additional chemicals/supplies to you.

PETS

• Keep aggressive/dangerous pets away from areas where your technician needs to pass through (If unsure whether your pets would be considered aggressive/dangerous please contact us and we can discuss this with you);
• Advise us if your pet has any dietary constraints as we often bring treats to appease them.

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